Privacy Policy

What this Policy covers

This policy covers the information we collect about you when you use our services, visit our sites or otherwise contact Tayler & Fletcher. It also explains your rights over your personal data including how you can object to certain uses of information about you and how you can access and update certain information about you.

What information we collect

When you visit our sites or use our services we will be collecting personal information about you which may include: Name, address, telephone number and email address. Depending on the service that you are using we may also collect information to verify your identity, bank details or other financial information. When you visit our sites we may also collect certain technical information including your IP address, login information, browsing history on our sites and other details. In addition, we may also receive certain categories of data from sources other than you, such as from third party sites, applications and data services.

How we may use your personal data

We process the information we gather from you for the following purposes: To provide you with information and services that you have requested in the most efficient and appropriate manner for the device you are using. We may also process the information to provide you with information, products or services that we feel may be of interest to you (where you have consented to be contacted for such purposes or by legitimate interest).

Legal basis for processing personal data

When you interact with Tayler & Fletcher there are a number of legal bases under which we may request, process and use your data including:

Where the provision of data is a statutory or contractual requirement, or necessary to enter in to, or to fulfil a contract, we will make this clear in our terms and conditions and contracts. Should the requested data be refused then it may not be possible to proceed with the service required.

Our use of tracking technologies & cookies

Technology such as cookies, beacons, tags and scripts are used by Tayler & Fletcher and our partners, affiliates, analytics and service providers to help us enhance the service that we provide to our clients when they access our services on the internet. Amongst other things these technologies can remember your preferences and settings and they can measure how you use the website. You can learn how to delete/manage cookies at www.allaboutcookies.org.uk (https://allboutcookies.org). If you do delete or amend cookies then you should be aware this may affect certain functions of our site.

Calls made to phone numbers on our website and marketing materials may be recorded for training purposes

Third Parties

We may share your data with third parties, to help manage our business and deliver services. These third parties may include:

IT Support services, general software providers, online property portals, property management software systems, email marketing systems

Credit and referencing agencies including banks and the Tenancy Deposit Scheme

Regulatory and professional bodies including The Property Ombudsman and the ICO

Contractors and tradespeople specifically linked to the provision of our services

Solicitors, accountants and other Professional services firms

How we protect your personal data

Tayler & Fletcher take the protection of your personal data very seriously. We use third party specialist services to help maintain the security and performance of our systems and sites. Any data we collect from you through our sites, email, social media, telephone or directly will not be passed on to any third party or organisation except in the circumstances outlined above. All of our office systems are password protected and our office locations have appropriate security.

Your rights over your personal data

All individuals have rights over their personal data, whether and how it is processed and other rights in law. If at any time you wish to make a subject access request or for your data to be amended or removed, please email [email protected] or write to us at:

FAO: The Data Protection Officer.

If you believe there has been any misuse of your data by Tayler & Fletcher, you have the right to complain to the UK’s statutory authority for data protection, the information commissioner, whose contact details can be found at https://ico.org.uk

Last updated 24th May 2018.